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The rise of agentic payments: When treasury systems become autonomous bankers
The rise of agentic payments: When treasury systems become autonomous bankers The post The rise of agentic payments: When treasury systems become autonomous bankers appeared first on Capgemini .
Make life better: Mikhail Lomtadze’s customer-first philosophy
Mikhail Lomtadze, cofounder and CEO of Kaspi, believes the only measure that matters is whether Kaspi makes customers’ lives better or not - and why that single conviction changes everything else.
Accelerate transformation: Organizations must rethink engineering and R&D strategies
To remain resilient in a changing world, leaders must double down on advanced technologies that address cost, innovation, climate, and supply chain pressures while boosting product and manufacturing data transparency. The post Accelerate transformation: Organizations must rethink engineering and R&D strategies appeared first on Capgemini .
AI Won’t Fix Healthcare Until Leaders Redesign The Work
Healthcare has a history of using technology to do a heroic amount of work. EHRs were supposed to centralize patient data. Patient portals were supposed to simplify access. Automation was supposed to make operations hum. Much of that did not happen – at least not as neatly as the demo promised. And now AI has […]
Navigating the new normal: Building resilience in fuel retail trading
Commodity markets have entered a new era of persistent volatility. For fuel retailers, this is a chance to strengthen resilience and unlock value, but only with strategic investment and a shift in mindset.
From dashboards to decisions: What manufacturers can actually unlock with SAP DM
Integration is the foundation of SAP Digital Manufacturing success. It connects systems, ensures trusted data, improves process reliability, supports scalable rollouts, and enables AI-ready manufacturing operations. The post From dashboards to decisions: What manufacturers can actually unlock with SAP DM appeared first on Capgemini .
Agents build it, humans sign it: rebuilding the software-defined vehicle lifecycle with AI
AI agents can do far more than write code. When embedded across the software-defined vehicle lifecycle, they help accelerate requirements engineering, architecture design, validation, testing and release processes. But while productivity increases, accountability becomes the new constraint. Learn how automotive organizations can use agentic AI to shorten development cycles, improve traceability and maintain safety, compliance and human oversight in the era of software-defined vehicles. The post Agents build it, humans sign it: rebuilding the software-defined vehicle lifecycle with AI appeared
The hidden success component in SAP DM: Integration architecture
Integration is the foundation of successful SAP Digital Manufacturing. By connecting data, processes, ERP, and shop-floor systems, manufacturers gain reliable execution, better visibility, scalable rollouts, and the foundation needed for AI-assisted operations. The post The hidden success component in SAP DM: Integration architecture appeared first on Capgemini .
Digital sovereignty is now a leadership imperative for government. What happens next?
How can public sector leaders protect their future digital sovereignty? The post Digital sovereignty is now a leadership imperative for government. What happens next? appeared first on Capgemini .
Why The Security Singularity Demands A Team Response
The future of security depends less on isolated expertise and more on coordinated action. Explore how Security & Risk Forum brings teams together to address the interconnected challenges shaping trust, risk, and resilience in the age of AI.
How to Outcompete Your Client’s AI
Andy Carter/Ikon Images The in-house lawyers at real estate investment firm Alturas Capital Partners used to rely on outside counsel for much of its lease work. Thanks to generative AI, it can now do that work internally, saving the firm hundreds of thousands of dollars in spending and compressing lease work that once stalled for […]
As AI Adoption Surges In B2B Marketing, Work Is Changing
Across B2B marketing, AI is no longer an emerging technology for experimentation or being tested on the sidelines. It’s now a core part of how marketing organizations operate, and it is already reshaping marketing teams. AI Is Nearing Majority Adoption Across Marketing Use Cases Forrester’s latest research shows that AI is now widely in production […]
SAP digital manufacturing is not just an MES project - it is an operating model transformation
SAP Digital Manufacturing is more than an MES upgrade. It transforms how production is executed, governed, standardized, and improved across plants by aligning processes, roles, data ownership, and governance to create scalable, AI-ready operations. The post SAP digital manufacturing is not just an MES project – it is an operating model transformation appeared first on Capgemini .
Localization Affects Your Business - Do You Choose To See It?
“Reality doesn’t care what you think.” Localization shapes experiences that most business leaders can’t personally evaluate and rarely examine closely, but whether you see the business impact or not, it’s there. Have you ever tried navigating a website in a language where you have only partial familiarity or in a country where things work differently? […]
Workforce in motion: Skills and pathways to future jobs in the United States
AI, automation, and broader structural trends are accelerating the reallocation of work across the US economy. Capturing its benefits requires developing new professional pathways and skills, and reducing barriers between declining and growing occupations.
Gartner Predicts AI Will Allow the Majority of High-Performing Marketing Teams to Eliminate Traditional Bottom Rungs of the Corporate Ladder by 2030
Gartner Predicts AI Will Allow the Majority of High-Performing Marketing Teams to Eliminate Traditional Bottom Rungs of the Corporate Ladder by 2030 Gartner
From CRM To The Agentic Enterprise: Salesforce’s Biggest Dreamforce 2026 Reveals
At Dreamforce 2026, Salesforce presented its most complete vision yet for the “agentic enterprise.” It shifted the core focus away from individual apps (such as those focused on sales, services, or marketing) and unified them through a single architecture built around data, logic and AI agents. This vision includes: (1) AIforce, Salesforce’s UX layer that […]
Manage Insider Risk To Protect Your Potential
National Insider Threat Awareness Month is drawing to a close. This year’s theme, “Protect Our Potential,” speaks directly to the impact that insider incidents can have. According to Forrester data, insider incidents account for 25% of data breaches, and a third of those incidents are due to malicious intent. Yet many organizations still don’t have […]
Infosys Americas Confluence 2026: An AI Transformation Trip Report
We attended Infosys’ Confluence event in Washington, DC at the historic Omni Shoreham Hotel, the hotel the Beatles stayed in before their first live US performance. John Lennon’s handwritten setlist hangs in the lobby (see the pic below). Over the course of two days, we met with Infosys and enterprise leaders talking about AI transformation. […]
When Construction Work Grounds Flights: Is Your Network A Cost Center Or A Business-Critical Asset?
On September 21, a fiber outage supporting US air traffic control operations caused significant disruptions across major East Coast airports when the primary communications circuit failed and the designated backup circuit was found to have been previously damaged by construction activity. The incident exposed how a seemingly localized network failure can quickly cascade into broad […]
The Forrester Wave™: Localization Services, Q3 2026 - Keep The LSP, Change The Relationship
Language AI has changed what businesses can localize, who can do it, and where it happens. It has also raised an obvious question: Do enterprises still need localization service providers (LSPs) when translation is being built into everyday applications? Last week, we published The Forrester Wave™: Localization Services, Q3 2026 to help answer that question. […]
Alibaba’s Next Chapter: From AI-Native To Agent-Native
At Apsara Conference 2025, Alibaba Cloud positioned itself as an AI-native cloud provider, combining infrastructure, foundation models, and platform services into a unified AI stack. One year later, the company’s ambition has expanded significantly. At Apsara Conference 2026, Alibaba outlined a full-stack AI strategy spanning chips, infrastructure, data, models, agents, and global operations. More importantly, […]
Build A Minimum Viable Data Framework For The Agentic Supply Chain
What Is An Agentic Supply Chain? In earlier research, we described a vision for the agentic supply chain where agentic AI transforms the supply chain from laborious monitoring and reacting to autonomous, goal-driven agent orchestration that proactively delivers business outcomes while keeping humans in control of strategy, exceptions, and governance. Harmonized master data and a […]
Five Technology Leaders Show What It Takes To Make AI Work At Scale
AI is moving deeper into technology organizations, operations, and everyday work. For technology leaders, the challenge now is turning that momentum into meaningful business results. How do you move employees from experimenting with AI to using it consistently? How should IT operating models evolve? And how do you build the technology capabilities needed to scale […]
Qualtrics Goes All In On Healthcare Experience Management
It’s been a busy few weeks for Qualtrics. Two weeks after announcing its XM Data & AI platform - coming in 2027 - it held an (understandably) long-delayed coming-out party for its plans to dominate the healthcare industry. Although Qualtrics announced its intention to acquire PG Forsta last year, the deal didn’t close until May […]
ABM Tiers Were Made For Yesterday’s World
For years, B2B marketers have been taught to draw lines around their audiences: “These are our strategic accounts. Those are tier two. Here’s our vertical program. Everyone else goes into broad-based demand.” There was good reason for this. When insights are scarce, customization is expensive, and teams struggle to coordinate across systems and functions, marketers […]
How AI Is Reshaping the HCIT Landscape
Executive Insights Tech-Enabled Services and Healthcare IT How AI Is Reshaping the HCIT Landscape Insights from L.E.K.’s 2026 U.S. Healthcare IT Investment Survey September 29, 2026 Download PDF Share this content Muneeb Balbale Todd Clark Jenny Mackey Henry Kincaid Key takeaways Hospitals and health systems are trialing AI or using it in limited ways across a wide variety of applications, but enterprise-wide use is uncommon. Most use cases have been at least piloted by about 70%-80% of health systems, but enterprise-wide rollouts are limited to 15%-30%. AI is largely delivering: Roughly 75% o
Democratized superintelligence is coming: The world needs to get ready
Bret Taylor, Sierra cofounder and OpenAI chair, believes AI’s near-term cybersecurity risks are real but solvable, and its greater power lies in delivering the world’s best knowledge to everyone.
The Future Of Revenue Orchestration: Three Findings From The Forrester Wave™
The Forrester Wave™: Revenue Orchestration Platforms For B2B, Q3 2026 just published. We evaluated 12 providers, conducted customer reference interviews, reviewed detailed product demonstrations, and analyzed how providers are evolving their platforms in response to rapid advances in AI. While providers differ significantly in strategy and execution, here we’ll highlight three key findings that consistently emerged […]
Performance Marketing Is Dead - Here’s Why
Most B2B marketers track engagement and intent, but those signals don’t reveal whether buyers actually prefer their company. Learn how Forrester’s Preference Marketing Matrix combines market preference and buying group interaction to help organizations prioritize investments and improve growth outcomes.
Rewiring procurement in resources: Making judgment an enduring asset
For procurement leaders in the resources sector, using AI to codify the function’s category expertise does not just capture more value - it turns hard-won judgment into a compounded, durable advantage.
India’s new insurance track: The marathon becomes an AI-led decathlon
As India’s economy continues to ramp up, insurers have an opportunity to capture value by improving productivity, modernizing operating models, and scaling technology and AI across the enterprise.
Meta Connect 2026: Does Pleasure Beat Privacy? Meta Bets It Does
The subtext of Meta Connect 2026 was in some ways more interesting than the text: how much access are consumers, willing and unwilling, going to give Meta to their private lives - and at what price? Meta Connect 2026 launched an expected camera-free glasses product as well as a handheld device for accessing Muse which seemed to […]
Forrester’s 2026 Technology & AI Award Winner For EMEA
Technology leaders across Europe, the Middle East, and Africa are under pressure to deliver more than just resilient technology systems and efficient IT operations. They are also expected to help their organisations grow, adapt, earn trust, and turn emerging technologies, especially AI, into measurable business outcomes. Forrester’s Technology & AI Award recognises an organisation that […]
Do You Champion The Marketers Who Champion Your Customers?
All B2B companies tout their focus on customers. But not all reflect customer obsession in their priorities, actions, and metrics. Call it “lip service” or “all hat, no cattle.” Data from Forrester’s new State Of Customer Retention, Growth, And Advocacy Survey, 2026 shows that customer marketers see the gap. Customer Value: Many Say It; Not […]
Key Takeaways From Xendit’s Analyst Day
Payments companies often describe themselves as global platforms. But in Asia-Pacific, global reach matters little if a provider cannot make local payments work reliably. That was my main takeaway from Xendit’s recent analyst day in Kuala Lumpur. The company presented a platform spanning payment acceptance, payouts, treasury, and embedded finance. It reported processing more than […]
Context Is King: How Identity Context Will Drive Agentic AI Success
AI agents are putting traditional identity and access management approaches to the test. Discover why identity context will be essential to securing autonomous agents and scaling agentic AI with confidence.
When the Backup Is a Human Who No Longer Knows How to Do the Job
As organizations automate more work with AI, agents, and other intelligent systems, we spend a lot of time asking whether the technology is reliable. We spend less time asking what happens to the people who used to perform the work. The post When the Backup Is a Human Who No Longer Knows How to Do the Job appeared first on Capgemini .
From compliance to competitive advantage: Turning regulatory change into enterprise value with SAP and Capgemini
New regulations are redefining how products are designed and managed. Discover how SAP and Capgemini help organizations leverage transparency, traceability, and trusted data to drive growth, improve resilience, optimize costs, and unlock enterprise value. The post From compliance to competitive advantage: Turning regulatory change into enterprise value with SAP and Capgemini appeared first on Capgemini .
Ant International’s AI Strategy: Fixing Payments Today, Building for Agents Tomorrow
Much of this year’s agentic payments discussion has focused on protocols. At its merchant focused Voyage event on September 9 in Shanghai, Ant International took a broader view. Its senior executives argued that the most immediate AI opportunities lie in automating merchants’ existing payment and finance workflows. At the same time, the company is building […]
Education Impact Investing
Education Education Impact Investing Market Growth, Deal Activity and Emerging Opportunities September 24, 2026 Download PDF Share this content Sudeep Laad Aakansha Sethi Digonto Chakravarty Education is becoming a more prominent investment theme for investors seeking market-rate financial returns alongside measurable social outcomes. The opportunity is particularly relevant where scalable learning models can expand access, improve affordability, support inclusion or create stronger employment-linked outcomes for underserved learners. This momentum sits within a broader impact investing market
Your Buyers Are Asking AI. Will Your Content Answer Their Questions?
Visit the hub at B2B Forum EMEA to learn how Forrester AI, paired with Forrester’s Total Economic Impact™ content, can help marketers identify the questions shaping buyer preference and answer them with credible economic evidence.
Why Design Thinking Needs a Responsibility Reboot
Marie Montocchio/Ikon Images For years, social media companies have come under fire for promoting divisive, false, and dangerous content in order to monetize user engagement. But in March, when a jury in Los Angeles Superior Court found Meta and Google liable for causing harm to users due to the addictive nature of their products, the […]
In the age of AI, visibility isn’t enough. CISOs need new ways to build resilience
AI is empowering cybersecurity teams and bad actors alike. Here’s how frontier models can help give security pros the edge and turn visibility into resilience. The post In the age of AI, visibility isn’t enough. CISOs need new ways to build resilience appeared first on Capgemini .
Your Digital Workplace Is Only As Modern As Your Worst App
Most enterprises have at least one application that refuses to retire. It solves an indispensable business problem, depends on obscure integrations, and runs on code that few people fully understand. Its interface may be decades old, but the business still cannot function without it. These applications persist for legitimate reasons. Replacing them can be costly, […]
Powering through uncertainty: A talk with former US Energy Secretary Ernest Moniz
The physicist and policymaker says the coming decade will be defined by a race for electrons - and that nuclear power, grid investment, and new public-private models will be part of the picture.
Accenture Launches Accenture Construct to Reinvent Fragmented Capital Project Delivery Amid Global Investment Supercycle
Accenture Launches Accenture Construct to Reinvent Fragmented Capital Project Delivery Amid Global Investment Supercycle Accenture
Your Technology & Innovation Forum East Guide To Hudson Yards And Beyond
Attending Technology & Innovation Forum East? Make the most of your time in New York with our insider guide to Hudson Yards and beyond. Discover top coffee spots, dining destinations, networking venues, iconic attractions, and walkable experiences just steps from Convene 30 Hudson Yards.
Who Will Become The Trusted Assurer Of Your Enterprise AI?
California’s recently enacted AI legislation may ultimately matter for a reason that has received relatively little attention. Senate Bill 813 and Assembly Bill 1405 are not just about governing AI systems. They begin to formalize expectations for the organizations that assess, verify, and audit those systems. The state’s subsequent executive order reinforces that direction by […]
AI drug discovery: Focusing on what matters most
AI is accelerating drug discovery, but investment has concentrated in molecule design - the stage with the best data and clearest tools. The industry’s real constraint lies elsewhere: identifying and validating the right disease mechanism.
Trade Schools Investment Perspectives
Education Trade Schools Investment Perspectives September 22, 2026 Download PDF Share this content Jitin Sethi Laura Brookhiser The US Trade School Ecosystem: Investment Drivers and Opportunities The U.S. trade school ecosystem sits at the intersection of postsecondary education and workforce training. Trade schools prepare students for skilled occupations through practical programs that are typically shorter and more employment-oriented than traditional degree pathways. Programs often take several months to two years to complete and lead to certificates, diplomas, associate degrees, licensu
Recruiting’s Missing Dividend
Organization Design and Effectiveness Recruiting’s Missing Dividend Why faster screening has not made hiring cheaper September 22, 2026 Share this content Simon Horan Stephen Wildish Talent acquisition (TA) is an enduring need. The rise of artificial intelligence (AI) is heavily influencing TA, and the expectation is that it will automate TA tasks and drive lower TA costs and higher speed. However, there are two sides to the equation - processing applicants and the number and quality of said applications - and how they are interacting is challenging the simple expectation that AI will drive do
Gartner Survey Finds 41% of CISOs Reported At Least One Social Engineering Incident Involving a Deepfake in the Past 12 Months
Gartner Survey Finds 41% of CISOs Reported At Least One Social Engineering Incident Involving a Deepfake in the Past 12 Months Gartner
Beyond MDFs: Partner Incentives Enter A New Era Of Strategic Investment
For many B2B organizations, partner incentives have historically centered on market development funds (MDFs) and co-op funding. Although funding programs remain essential, new data from Forrester’s Partner Ecosystem Marketing Survey, 2026 suggests that partner incentive strategies are becoming broader, more strategic, and increasingly tied to business outcomes. Partner ecosystem leaders are expanding beyond traditional funding […]
AI in automotive: Turning ambition into performance
Automotive companies are investing heavily in AI, but moving from successful pilots to enterprise-wide execution remains difficult. Discover how end-to-end value-stream automation, digital twins, virtualization, and AI-enabled engineering can improve development speed, productivity, and competitiveness. The post AI in automotive: Turning ambition into performance appeared first on Capgemini .
Your AI Productivity Gains Are Creating More Work
Shopify CEO Tobi Lütke recently warned employees against tossing “AI slop grenades” to coworkers: using AI to generate something quickly, then shifting the burden of reviewing, interpreting, or fixing it to someone else. Marketing leaders should pay attention. It’s not enough to worry about AI slop reaching customers and burying editors, creative teams, and other […]
Five Urgent Priorities for CMOs in 2027
Matt Harrison Clough/Ikon Images In an unpredictable economy and fractured media landscape, marketing leaders are navigating a period of profound transformation and disruption - and as AI technologies evolve, the pace of change will only increase. In response, the highest priorities of chief marketing officers today are shifting, and understanding their concerns is essential to […]
How Business Applications Become Agentic
Make no mistake: We are not in the next feature cycle for enterprise applications. We are in the largest shift in business software since cloud computing. For decades, apps like customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), and supply chain systems have operated as digital systems of record, where employees […]
Announcing The Forrester Wave™: External Threat Intelligence Service Providers, Q3 2026
Last week, Forrester published The Forrester Wave™: External Threat Intelligence Service Providers, Q3 2026. Since our last evaluation in 2023, the market has undergone a significant transformation. This transformation has been driven not only by the growing sophistication and breadth of threat intelligence requirements but also by the rapid adoption of agentic AI as organizations […]
Paramount - WBD Settlement Leaves Consumers Bracing For Higher Prices
Seven months ago, Paramount outbid Netflix for Warner Bros. Discovery and set off one of the most dramatic merger battles Hollywood has seen in years. What followed was a real-world season of Succession: shareholder votes, global regulatory approvals, an antitrust lawsuit, a March 2027 trial date, failed settlement talks, public pressure campaigns, and threats to […]
Gartner Predicts 60% of Organizations That Ignore Data Governance Culture Challenges Will Fail to Govern AI Successfully by 2027
Gartner Predicts 60% of Organizations That Ignore Data Governance Culture Challenges Will Fail to Govern AI Successfully by 2027 Gartner
How Sustainability Transformations Quietly Lose Their Edge
Gillian Blease/Ikon Images Corporate sustainability is facing headwinds. Net-zero pledges are being quietly walked back. Regulatory pressure is loosening in some parts of the world. Shareholders are demanding stronger business cases. Inside companies, sustainability leaders sometimes spend more time defending their function than expanding it. The familiar question “Where is the value?” has returned with […]
Elite B2C Marketing Processes Operate Like Spain’s National Soccer (Football) Teams
When Spain’s women’s and men’s national soccer teams won consecutive FIFA World Cup titles in 2023 and 2026, their victories were not just the result of a single brilliant goal over England and Argentina, respectively. La Roja’s historic back-to-back World Cup wins reflect a disciplined system ingrained early in Spain’s youth soccer academies: a clear […]
Third Report of AlixPartners Restructuring, Inc. as Receiver of certain real properties owned by Les Bien-Fonds AATE Westmount
Third Report of AlixPartners Restructuring, Inc. as Receiver of certain real properties owned by Les Bien-Fonds AATE Westmount KSV Advisory
The Future Of (Enterprise) Software
I have spent much of this summer working with my colleague Joe Cicman on a deceptively simple question: What happens to enterprise software when AI makes software creation abundant? Last week, Joe presented the first evolution of our thinking at Forrester’s Technology & Innovation Forum in Austin. Next week, I will bring the conversation to […]
AI Has Changed B2B Buying. Partner Demand Programs Must Follow.
Most partner demand strategies were built for a buying environment that no longer exists. Buyers increasingly use AI to discover solutions, evaluate options, and inform decisions. Buying groups now dominate B2B purchases, involving on average about a dozen internal stakeholders and approaching ten external influencers. Expectations for digital experiences continue to rise. Partner ecosystem marketing […]
The insurance marketing transformation playbook: Building an intelligent growth engine for life insurers
The insurance marketing transformation playbook: Building an intelligent growth engine for life insurers The post The insurance marketing transformation playbook: Building an intelligent growth engine for life insurers appeared first on Capgemini .
It’s An Agent’s World: Customer Insights From The Forrester Wave™: Bot And Agent Trust Management Software, Q2 2026
One of the best parts about authoring a Forrester Wave™ is getting to speak to customer references. Every vendor in the Wave evaluation connects me with customers who talk about how they use the product, what they like, and what they wish was better. While a lot of that goes into evaluating vendors during the […]
Capture the Flow: How Real-Time and Programmable Money will Unlock the Next Wave of Payments Growth
Executive Insights Payments Capture the Flow: How Real-Time and Programmable Money will Unlock the Next Wave of Payments Growth September 18, 2026 Download PDF Share this content Sara Elinson Mohammed Akuma Key takeaways Real-time and programmable money is moving into commercial payment flows, especially where traditional rails are slow, costly or unable to serve customers economically. The opportunity goes beyond cheaper payments. New rails can unlock previously unviable flows and entirely new customer relationships, particularly in cross-border payments and high-friction markets.
Will AI Eliminate Enterprise Architects?
Every few years, enterprise architecture (EA) faces an existential question. Agile development raised it. Cloud computing raised it. Product operating models raised it. Now AI raises it again. As generative AI and autonomous agents begin interpreting requirements, designing architectures, writing code, producing documentation, generating standards, and analyzing portfolios, architecture leaders are asking whether the profession itself […]
Big, deep, narrow: Choosing the agentic opportunities that can scale
Agentic AI examples across industries reveal a common pattern that success starts with the right opportunity, not the agent itself. The strongest initiatives focus on problems that are Big enough to matter, Deep enough to create differentiated value, and Narrow enough to scale safely in production. The post Big, deep, narrow: Choosing the agentic opportunities that can scale appeared first on Capgemini .
Dexterity: Physical AI on edge
Physical AI brings intelligence into the real world. Through the Dexterity demo, Capgemini and Intel show how AI, software, and edge computing work together to enable robots to perceive, decide, act, and adapt reliably in real time. The post Dexterity: Physical AI on edge appeared first on Capgemini .
Successful State CIOs Fund Change, Not Tech
The success (or lack thereof) that state CIOs have in funding modernization is frequently pinned to the funding model - but that’s a myth. Talk to enough state CIOs, and a different picture emerges: Modernization succeeds or fails more because of how leaders manage competing priorities, stakeholder expectations, and organizational realities than because of the […]
Fourth Report to Court of AlixPartners Restructuring, Inc. as Interim Receiver of PerfectKo Limited Partnership and PerfectKo
Fourth Report to Court of AlixPartners Restructuring, Inc. as Interim Receiver of PerfectKo Limited Partnership and PerfectKo KSV Advisory
AI can enhance every stage of teamwork - under two conditions
Intentionally incorporating AI before, during, and after meetings leads to better group outcomes, according to a new analysis.” by Gabriele Rosani and Elisa Farri. The post AI can enhance every stage of teamwork - under two conditions appeared first on Capgemini .
Cars Have Joined The Android Malware Economy
The first malware designed specifically for Android-powered vehicle systems signals that attackers now view cars as another endpoint in the broader technology ecosystem. Security leaders should assess how connected vehicles, mobile devices, and enterprise systems intersect as automotive platforms become part of the expanding attack surface.
Europe's Emerging Premium K-12 Opportunity
Education Europe's Emerging Premium K-12 Opportunity September 17, 2026 Share this content Nikita Rajgopal Video Transcript Auto-scroll Loading transcript... Europe is emerging as a compelling growth market for premium K-12 education, with demand increasingly concentrated in specific cities rather than broad national markets. In this video, Nikita Rajgopal explains how rising wealth, international mobility and growing demand for globally recognized education pathways are creating new opportunities for premium school operators in cities such as Lisbon, Prague, Warsaw, Madrid and Milan. Watch th
Investor Guide to the U.S. K-12 Opportunity
Education Investor Guide to the U.S. K-12 Opportunity September 17, 2026 Share this content Nikita Rajgopal Video Transcript Auto-scroll Loading transcript... The U.S. remains an attractive but challenging growth market for international K-12 operators, with significant opportunity across states such as California, Florida, New York and Texas. Nikita Rajgopal explains why operators need a more targeted approach to succeed - focusing on attractive local markets, selective acquisitions and differentiated education propositions that go beyond brand recognition alone. L.E.K. Consulting is a regist
Predictions 2027: AI Slingshots Environmental Sustainability From Promises To Action
AI’s rapid growth is colliding with real-world limits on energy, water, and infrastructure. Explore Forrester’s 2027 predictions to see how new regulations, community scrutiny, and digital product passports will reshape sustainability strategies.
Modernizing B2B Partner Programs For The Next Era Of Partner Ecosystem Growth
Today’s B2B partner ecosystems include multiple partner types, diverse business models, and a broad range of value contributions. As partner ecosystems continue to evolve, organizations face an important question: Can yesterday’s partner program support tomorrow’s partner ecosystem? Our latest research suggests that many B2B organizations believe the answer is no. Many Partner Programs Were Built […]
Predictions 2027: Big Media Growth Engines Hit The Limit And Pivot
A decade of media growth is giving way to a period of reinvention. Forrester’s 2027 predictions reveal how leading media and technology firms will adapt as subscriptions slow, search evolves, and AI transforms consumer discovery and advertising.
The new era of private markets
Once the domain of institutions, structural shifts are opening the door to individual investors, creating a major growth opportunity for banks and wealth managers. The post The new era of private markets appeared first on Capgemini .
Southeast Asia's fortunes remain intertwined as region enters decade of divergence: Bain & Company, DBS Bank and Vriens & Partners
Southeast Asia's fortunes remain intertwined as region enters decade of divergence: Bain & Company, DBS Bank and Vriens & Partners Bain
Backbones and networks: A blueprint for the biopharma plant of the future
As their portfolios become more complex and productivity gains slow, biopharma manufacturers are investing heavily to keep pace with rising demand. But capacity alone will not solve the problem.
Argentina: Back on the Investment Radar
Executive Insights Growth Strategy Argentina: Back on the Investment Radar Where the opportunity lies, what still needs to be confirmed and how to calibrate timing September 16, 2026 Download PDF Share this content Maurício França Key takeaways Argentina is back on the investment radar, but the entry strategy must vary by sector. Fiscal adjustment, lower inflation, renewed growth and compressed valuations have materially improved the opportunity. However, the reform program remains politically vulnerable, making macroeconomic and electoral sustainability critical to investment timing. The Larg
The Triple AI Outage Is A Wake-Up Call For Enterprises
The simultaneous disruption of multiple leading AI services exposed the hidden dependencies that can turn provider outages into businesswide interruptions. Learn why AI resilience, governance, and contingency planning must become essential as enterprises embed AI deeper into critical operations.
Frontier AI Labs Are Out Of Pace With The Realities Of Enterprise AI
Anthropic CEO Dario Amodei’s essay this past weekend, “We Must Pace the Frontier,” argues that the AI industry should slow the pace of frontier model advancement until safety, oversight, and alignment mechanisms can catch up. His proposal includes embedded third-party evaluators inside AI labs, industrywide safety coordination, and possibly government-backed limits on AI capability development. […]
Takeaways From The Forrester Wave™: Customer Feedback Management And Analytics Solutions, Q3 2026
The Forrester Wave™: Customer Feedback Management And Analytics Solutions, Q3 2026 finds a market in transition. Just as the “Amazon effect” raised expectations for customer experiences, the “ChatGPT effect” is raising expectations for the software that helps organizations understand them. This is a deliberately selective Forrester Wave: With only a small set of vendors included, […]
Your Office Space Is Talking: Are You Listening?
For years, smart building conversations have centered on connected sensors, automated systems, and operational efficiency. But the conversation is shifting. As organizations juggle hybrid work, sustainability mandates, and cost pressure, they’re taking a harder look at a deceptively simple question: How should we use our physical space? That question sits at the center of our […]
Gartner Predicts by 2028, Organizations That Establish Continuous Work Redesign as a Core Capability Will be Twice as Likely to Sustain AI-Driven Work Transformation
Gartner Predicts by 2028, Organizations That Establish Continuous Work Redesign as a Core Capability Will be Twice as Likely to Sustain AI-Driven Work Transformation Gartner
The Investor Lens on K-12 Platforms
Education The Investor Lens on K-12 Platforms September 15, 2026 Share this content Ashwin Assomull Video Transcript Auto-scroll Loading transcript... As investor scrutiny of private K-12 platforms increases, school groups need to demonstrate more than a collection of assets. In this video, Ashwin shares what investors are looking for when backing K-12 operators - from clear strategic positioning and school-level commercial outperformance to a strong operating playbook, proven value creation and exposure to attractive growth markets. L.E.K. Consulting is a registered trademark of L.E.K. Consul
Bernard Kang
Bernard Kang Contact close Connect with Bernard Kang on LinkedIn Highlights Bernard Kang is a Managing Director in L.E.K. Consulting’s global Pricing practice in Los Angeles. A veteran pricing executive, he advises B2B companies across the pricing lifecycle - from strategy and architecture to implementation and AI-driven analytics - to drive sustainable revenue and profit growth. Bernard works with clients across industries, focusing on the Industrials sector while also advising corporate and private equity clients on B2B pricing and commercial strategy. His engagements typically center on margin
Seventy-Five Days After Launch, Open USD’s Payment Strategy Takes Shape
When Open Standard announced Open USD on June 30, 2026, the initiative quickly attracted attention in the payments and fintech industries. At launch, I argued in my blog post that Open USD was an important development but not yet a proven payment network. A strong roster of supporters can create momentum, but this does not […]
Make Vulnerability A CX Priority
Customers experiencing vulnerability or additional needs exist across every customer population, yet many organizations still only provide support after customers have encountered significant difficulties or harm. Leading organizations recognize that vulnerability is often dynamic, contextual, and difficult for customers to disclose and are shifting from reactive support to proactive protection. Leading firms improve customer outcomes while strengthening trust, reducing risk, and lowering the cost of remediation. A new report outlines how organizations can build integrated capabilities across
Most AI Products Fail Before They’re Built
While most organizations are deploying predictive, generative, and agentic AI, few can directly connect those investments to revenue, customer outcomes, or profitability. As AI becomes cheaper and easier to build, the quality of the problem being solved becomes the primary determinant of value. Teams that measure success by releases, features, or utilization risk falling into […]
How B2B Marketers Misunderstand Their Customers
Nick Lowndes/Ikon Images Businesses are striving to adapt ever faster to keep pace with rapid change, and yet B2B marketing practices have remained surprisingly static. Sure, the tactics have shifted to digital executions, and the use of data has made targeting B2B buyers more precise, but marketers remain rooted in fundamentally flawed assumptions about the […]
Back To The (Contextual) Future: It’s Still A Core Component In Consumer Personalization
First, for some context: AI is creating a resurgence for “context” in the industry lexicon. Large language models rely on context to understand intent, resolve ambiguity, and generate accurate responses. As consumers and organizations adopt new AI technology, context plays a key role in creating relevant customer-brand interactions. Organizations don’t need to know the most about […]
Comment: BARBARA is a milestone for dementia research
Post-Acute Care, Long-Term Care and Residential Care Comment: BARBARA is a milestone for dementia research August 25, 2026 Visit Site Share this content Eilert Hinrichs Related Industries Industries Healthcare Services Mental and Behavioral Health Post-Acute Care, Long-Term Care and Residential Care Capabilities Data & Analytics Advanced Analytics Strategy Back to Up Next: Related insights You might also be interested in these insights. Post-Acute Care, Long-Term Care and Residential Care Comment: BARBARA is a milestone for dementia research August 25, 2026 Life Sciences & Pharma
CISOs: Stop Arguing That AI Doesn’t Work. Start Arguing About What It Costs.
Last year, we took the stage at Forrester’s Security & Risk event to challenge the story boards and executive teams were beginning to tell themselves about AI. That keynote became our new report, Resetting Security’s AI Narrative With Boards And Executives. We wrote it because CISO clients keep coming to us with the same concern: […]
How Asian Commercial Banks Can Capitalize on the Great Wealth Transfer
Executive Insights Financial Services How Asian Commercial Banks Can Capitalize on the Great Wealth Transfer September 14, 2026 Download PDF Share this content Justin Tan Roger Loh Wilson Liu Key takeaways Asia’s wealth transfer is already reshaping the wealth management market. Close to $1.3 trillion could transfer by 2040, while more than 3 in 5 Asian HNWIs are over 60 and up to 70% are business owners or entrepreneurs. Commercial banks have an advantage because of their long-standing relationships with business owners. They can build on this trust to serve both their corporate and personal
How AI Creates a Capability Mirage
PPaint/Ikon Images Dry rot. A Potemkin village. The Wizard of Oz. What do those things have in common? In each case, they may look good on the surface, but it’s only an illusion. Wood afflicted with dry rot looks just fine until the tree it’s in topples down. Grigory Potemkin is said to have tried […]
LNG buyers’ sentiment: Disruption and implications for procurement
In the wake of disruption to transit in the Strait of Hormuz, buyers of liquefied natural gas (LNG) are anticipating shifts in their procurement strategies. Here are the top changes they plan to make.
How Leading Organizations Are Rethinking B2B Event Strategy
B2B event teams are operating under increasing pressure. Budgets remain constrained, audience expectations continue to rise, and CMOs want clearer evidence that events contribute to business impact - yet not all event programs respond in the same way. Our analysis of Forrester’s 2026 State Of B2B Events Survey reveals that the highest-performing organizations set themselves […]
B2B Growth Is A Team Sport: Winning The Buying Group Era Requires Every Function To Play Together
Learn why B2B growth depends on cross-functional alignment, buying group strategies, and shared revenue goals to improve customer outcomes, accelerate pipeline, and drive growth.
A Unified Theory of Services Pricing
Executive Insights Retail A Unified Theory of Services Pricing Why most services are not as unique as they appear and how a structured pricing architecture can unlock new value September 11, 2026 Download PDF Share this content Robert Haslehurst Claire Morgan Key takeaways Consumer services share structural characteristics that shape customer behavior and provider economics, making their pricing challenges more comparable than they appear. L.E.K. Consulting’s research with 3,000 U.S. consumers across 15 service categories shows why different pricing tools work for different service model
Brilliant Moves: Coffee with Lloyds Banking Group CEO Charlie Nunn
Drawing on two decades of collaboration, Lloyds Banking Group’s Charlie Nunn and McKinsey’s Tunde Olanrewaju explore how trust, curiosity, and optimism help leaders reimagine institutions in the age of AI.
Private AI Will Beat Public AI For B2B Marketing Use Cases
Since Everyone Has Access To Increasingly Capable AI, Where Is Your Differentiation? When it comes to AI, B2B marketing leaders often focus on chatbots, prompts, content creation and agentic use cases, and model selection. Those topics are understandably relevant and where most of my AI client conversations begin. But in my experience, they aren’t usually […]
The Information Security Leader’s Guide To Security & Risk Forum 2026
From securing AI and modernizing identity to strengthening governance and resilience, security leaders face a rapidly expanding mandate. See how Security & Risk Forum 2026 can help you stay ahead of emerging challenges.
Repositioning for the Future: Restoring Profitable Growth at a Mission-Driven Financial Institution
Banking Repositioning for the Future: Restoring Profitable Growth at a Mission-Driven Financial Institution September 11, 2026 Share this content Aaron Byrne Will Callender Stanley Li Market context: A new operating reality for banks Banks are operating in a more demanding environment. Interest-rate volatility is pressuring margins and asset-liability performance, customer expectations are rising, and technology-enabled entrants are expanding the range of ways clients can access traditional banking services. At the same time, generative and agentic AI are changing service-delivery economics. T
Qualtrics Bets On The Future Of XM; Most Companies Still Need The Foundation
Qualtrics is betting that AI can finally make predictive decisioning practical at scale. Whether customers realize that value, however, will depend less on the technology and more on whether they have the data, governance, and operating model needed to put those insights into action.
The power conversion market: Decarbonization and growth opportunities
Efficient, reliable power conversion technologies are critical for global electrification. With an expected value pool of about $95 billion in 2030, opportunities in the power conversion market abound.
The speed problem: How frontier AI exposes weakness in enterprise cybersecurity
Attackers now move at machine speed, but organizations make decisions at committee speed. To close the gap, businesses need a different operating model and committed executive leadership.
The AI economy: Interconnected forces, feedback loops, and speeds of change
AI is shaped by forces far beyond the technology itself, and its effects reach just as widely. Mapping how the pieces interact helps us see what could influence its course and where hurdles and opportunities may emerge.
AGI Has Arrived, But It’s Just Barely Competent
On September 6, Jensen Huang declared that AGI has arrived. Hours later, Gary Marcus answered that there was no evidence and no definition behind the claim. Both men are arguing without criteria. We published ours in August 2025, and by that yardstick, the frontier just crossed into competent AGI, the first of four stages.
OT Security’s Next Chapter Starts When Asset Discovery Stops Being The Goal
OT security has moved beyond simply identifying connected devices. Learn why leading organizations are shifting their focus toward reducing operational risk, strengthening resilience, and enabling safer IT and OT security collaboration.
From Planning Cycles to Always-On Intelligence: How AI-augmented supply chains are transforming automotive resilience, profitability, and working capital
AI-augmented supply chains combine demand sensing, scenario simulation, and decision intelligence to help automotive organizations respond faster, optimize working capital, and build greater resilience. The post From Planning Cycles to Always-On Intelligence: How AI-augmented supply chains are transforming automotive resilience, profitability, and working capital appeared first on Capgemini .
CFOs Turn to AI to Better Synchronise Finance and Enterprise Priorities, Report AI ROI Challenges: Protiviti Global Finance Trends Survey
CFOs Turn to AI to Better Synchronise Finance and Enterprise Priorities, Report AI ROI Challenges: Protiviti Global Finance Trends Survey Protiviti
Building profitable EVs: Ten structural design moves to cut material costs
With incentives declining and input costs rising, electric vehicle profitability is under pressure. Targeted design levers can reduce material costs by 10 to 25 percent while preserving performance.
Author Talks: Why leadership intelligence matters in the AI age
Lessons from cognitive science can help leaders become wiser, more inspiring, and more resilient. McKinsey Senior Adviser Caroline Webb explains why human intelligence is a growing leadership advantage.
Why B2B Marketers Need To Stop Confusing Engagement With Accountability
At B2B Summit North America, VP and Principal Analyst Ross Graber argued that AI search should motivate marketing leaders to rethink how accountability is measured and align it more closely with business outcomes.
AI in Radiology
Healthcare Services AI in Radiology September 10, 2026 Download PDF Share this content Manoj Sridhar Chris Bartlett Radiology has historically been one of the early adopters of artificial intelligence-driven solutions. As imaging volumes continue to rise and radiology services face increasing demand, AI is evolving from a niche diagnostic tool into an integral component of the imaging ecosystem. Today, AI is supporting radiologists across the entire workflow - from image acquisition and triage to interpretation, reporting and communication - while complementing advances in digitisation, cloud
When AI Disruption Never Ends
Phil Bliss/theispot.com A vice president of product opens her laptop on a Monday morning to find that the AI model her team had worked with for the past six weeks to build a customer workflow has been leapfrogged by a cheaper, faster alternative. Again. Her Slack feed is blowing up with links to the announcement. […]
The World That Spawned RevOps Is Unrecognizable
Over the past decade, B2B go-to-market (GTM) organizations have grown increasingly complex and fragmented. Revenue operations (RevOps) functions emerged to drive consistency, efficiency, and alignment across the GTM processes and systems that connect sales, marketing, and product functions. While never seamless, RevOps managed the mission. It standardized processes, improved data quality, drove common metrics, and brought much-needed discipline […]
Companies Get The Marketing They Expect
Marketing’s role is shaped less by strategy documents than by the expectations executives place on the function. New research reveals a significant gap between how companies currently view marketing and how marketing leaders believe the function should contribute to growth, strategy, and business performance.
AI Screening for Diabetic Retinopathy: From Validated Technology to Practical Adoption
Executive Insights Medical Equipment AI Screening for Diabetic Retinopathy: From Validated Technology to Practical Adoption September 10, 2026 Download PDF Share this content Monish Rajpal Sheila Shah Daria Kolotiy Key takeaways AI screening for diabetic retinopathy has crossed the validation hurdle, but adoption remains limited; the next challenge is turning cleared and reimbursable tools into scalable care workflows. Providers can accelerate adoption by embedding screening into organized diabetes-care models with registries, care-gap visibility, non-physician workflow capacity, and eye-care
Your budget is killing your strategy: four imperatives for CFOs
The traditional annual budget process is broken. It is rigid, backward-looking, and not operationally fit to keep up with today's fast-moving markets. Top-performing companies are outpacing peers by budgeting differently. Matthew Maloney, Karen McLoughlin, and Michele Tam join us to discuss their recent article on how top-performing companies are transforming the budget from a control mechanism to a dynamic road map for driving growth. They share how leading CFOs are more closely linking the budget to strategic priorities, and how harnessing AI enables a data-driven, forward-looking approach.
Compliance in Pharma: Navigating Increased Complexity and Strategic Opportunities
Executive Insights Pharma Services Compliance in Pharma: Navigating Increased Complexity and Strategic Opportunities A market framework for investors and operators September 9, 2026 Download PDF Share this content Ian Tzeng Dennis Lutz Key takeaways Pharmaceutical compliance has evolved from a labor-intensive back-office function into a C-suite priority as regulatory exposure, globalization and digitization increase complexity. At the same time, the market has fragmented across enterprise platforms, functional specialists and deep workflow tools as compliance needs become more specific deeper
How to Reinvent Your Company Without Starting Over
Grundini/Ikon Images How does a fossil fuel company become the world’s largest developer of offshore wind? How does a software company written off for missing the mobile revolution become one of the world’s most valuable companies in the age of AI? Ørsted and Microsoft have faced a puzzle familiar to many leaders: When technological, regulatory, […]
The Market Is Finally Making Fine-Tuned Models Happen
After years of vendors heralding the arrival of fine-tuned models to save enterprises from the latency, unpredictable costs, and strenuous upgrade lifecycles of cloud-based model APIs, the moment for fine-tuned models has finally arrived. While frontier models are massive, general purpose, and must be run from cloud servers, fine-tuned models (mostly composed of post-trained open-weight […]
Trustworthy AI Won’t Scale Without A New Quality Playbook: Forrester Offers One
AI Trust Starts Before Production AI-infused applications are moving into production faster than most enterprises can prove that they are safe, reliable, explainable, or even useful. This gap is now one of the biggest barriers to scaling AI. Our report, Trustworthy AI Starts With Testing And Evals, Not Deployment, makes a simple but urgent call […]
AI moves from pilot to production across BFSI, but capturing P&L value remains the next frontier I Beams - A&M Report
AI moves from pilot to production across BFSI, but capturing P&L value remains the next frontier I Beams - A&M Report alvarezandmarsal.com
Social Media: How Five CPG Brands Are Winning
We analyzed 24 CPG brands across the digital attributes that matter most. Social media is a critical part of the consumer discovery journey, particularly as younger consumers use social platforms not only for inspiration and research but also to buy products.
The key to AI value is hiding in plain sight: Your operating model
New research shows that organizations undergoing AI transformation succeed not by adopting one “best” operating model, but by making intentional design choices and executing them effectively.
Modernizing for the mission: An interview with Jamie Wolff
The National Nuclear Security Administration’s CIO shares that modernization means rebuilding infrastructure, data, and talent at once - while keeping the mission and a relentless pace of change in mind.
AI Agents For Marketing Are Here: Are You Ready?
AI agents for marketing are no longer a future state - they have arrived. Eighty-three percent of B2C marketing decision makers report actively implementing agentic AI into their workflows, and 85% agree that it’s delivering meaningful business value in their marketing efforts. With the rise of AI platforms like Claude and ChatGPT, and the majority of […]
Responsible AI Means Knowing the Limits of Agent Autonomy
For the fifth year in a row, MIT Sloan Management Review and Boston Consulting Group (BCG) have assembled an international panel of AI experts that includes academics and practitioners to help us understand how responsible artificial intelligence is being implemented across organizations worldwide. In previous posts this year, we have explored artificial intelligence’s impact on […]
Move From Strategy To Execution With Hands-On Workshops At Security & Risk Forum
AI adoption is accelerating, but many security teams still lack the governance, operational foundations, data controls, and workforce strategies needed to scale it safely. Join hands-on workshops at Security & Risk Forum to tackle real-world implementation challenges, learn from peers, and leave with practical frameworks you can apply immediately.
For A Compelling CX Business Case, Stop Refining The Model And Start Framing The Decision
Building a CX business case can feel like an endless cycle. You’ve spent weeks gathering data. You’ve debated assumptions. You’ve refined the model three times. Then the business case comes back with a familiar request: “Can you do a little more analysis?” At that moment, the problem usually isn’t the analysis at all. CX business cases […]
Digital Pathology Demand and Adoption Trends - Insights From L.E.K.’s US Clinical Diagnostic Lab Survey
Executive Insights Diagnostic & Ancillary Provider & Service Digital Pathology Demand and Adoption Trends - Insights From L.E.K.’s US Clinical Diagnostic Lab Survey September 8, 2026 Download PDF Share this content Catia Verbeke Tian Han Alex Vadas Yilun Deng Jenny Mackey Key takeaways Clinical use of digital pathology is expanding across U.S. labs as they pursue more standardized, digitally enabled workflows and prepare for artificial intelligence (AI)-supported image analysis, with community hospitals poised to scale next after academic medical centers (AMCs) and reference labs. 
Why Total Experience Is The New Battleground For Indian Banks
For years, Indian banks competed on reach. Then they competed on products. Today, they compete on experience. Nearly every major bank now offers digital onboarding, mobile banking, and self-service capabilities. As these experiences improve across the industry, differentiation becomes harder to achieve. That is one of the clearest messages emerging from Forrester’s India Banking Total […]
Positioning Scaled Services Platforms for Next-Level Growth and Exit
Executive Insights Building & Construction Positioning Scaled Services Platforms for Next-Level Growth and Exit September 8, 2026 Download PDF Share this content Paul Bromfield Corey Highfield Gavin McGrath Danny Rosenblum Key takeaways Scale is key but not enough. Beyond $150 million-$200 million in revenue, valuation is driven less by acquisition velocity and more by integration quality, organizational alignment, earnings durability and clarity of the equity narrative. Density beats breadth. Regional scale and local operating density unlock labor productivity, routing efficiency and pric
CIOs: XaaS Doesn’t Mean You Need Bigger Budgets
Global tech spend grew 30% from $4.0 trillion in 2020 to $5.2 trillion in 2025. Yet data from Information Services Group (ISG) indicates that spend per user was flat. In fact, the global spend per user benchmark from ISG fluctuated between $15,000 and $16,000 each year from 2020 and 2025. This suggests to CIOs that […]
Manufacturing’s AI Future Will Be Decided At The Gemba
Like us, you’ve probably noticed that over the past two years, most discussions about AI in manufacturing have focused on what LLMs can do for engineers, planners, and other knowledge workers. Vendors have showcased copilots that summarize documents, answer questions, and generate content. Those capabilities matter, but they may not be where manufacturers ultimately realize […]
Key Takeaways From the 2026 Jefferies Office of the CFO Software Summit
Financial Services Key Takeaways From the 2026 Jefferies Office of the CFO Software Summit September 7, 2026 Share this content Gigi Wong Devin Ko Stanley Li Ashish Bhatt L.E.K. Consulting recently attended the 2026 Jefferies OCFO Conference, which brought together more than 60 companies serving the office of the CFO along with a strong contingent of investors. This year’s roster skewed toward disruptive and emerging players, many with AI-native capabilities, spanning the full OCFO stack: billing and accounts receivable, accounts payable and spend management, financial close and consolidation,
People Make The AI Reinvention Engine Work
A conversation with David Walker, former chief technology officer of Westpac and chief technology officer of DBS AI models may increasingly provide the intelligence for how your workflows run, but people determine where AI is applied, which work should change, how risks should be assessed and prioritized, and how value will be measured. Those aren’t […]
AI Agents Need an Offboarding Plan Too
If you want to launch AI-based services, you will find plenty of materials, guidelines, and best practices. But if you need to withdraw one from your IT estate, there is much less guidance on how to do it properly. The post AI Agents Need an Offboarding Plan Too appeared first on Capgemini .
Author Talks: What the world’s best owner-CEOs get right
How do exceptional leaders create enduring institutions? Three McKinsey authors reveal the leadership core behaviors and mindsets behind Asia’s most successful founder-CEOs - and how leaders everywhere can apply them.
The Boring Truth About AI
The Boring Truth About AI Everyone and their grandmother is talking about AI, and it’s just not interesting anymore. Let’s face it, once a technology topic becomes kitchen table conversation fodder, tech pros grow weary of discussing it. Yet, every vendor has a “game-changing” solution you should buy, every staffing firm has highly-trained AI specialists, […]
Unlocking system-wide productivity gains in R&D
Exploring AI and emerging tech’s potential to mitigate and even reverse the productivity crisis in pharma R&D, helping organizations rebuild operating models. The post Unlocking system-wide productivity gains in R&D appeared first on Capgemini .
Utilities at an inflection point: Four strategic evolutions ahead
European utilities face a period of discontinuity: Electrification, renewables, flexibility needs, AI, and policy shifts are reshaping economics, driving four strategic responses as industry structure is redefined.
Microdramas: Three Surprisingly Wrong Stereotypes
Microdramas - one of the fastest-growing new entertainment formats you’ve probably never heard of - are finding audiences in unexpected places. Built for feeds, powered by algorithms, and consumed in minutes, this serialized mobile-native storytelling is gaining traction … and quickly. Forrester’s newly published data overview report, Inside The Mainstreaming Of Microdramas, examines who watches […]
Government must engage more with households, communities and industry to strengthen food supply chain resilience to shocks
Government must engage more with households, communities and industry to strengthen food supply chain resilience to shocks National Audit Office (NAO)
Climbing higher: Securing Switzerland’s competitiveness in a changing landscape
Switzerland remains one of Europe’s most attractive locations for multinationals - but attractiveness is no longer self-sustaining. The question is not whether it stays attractive, but whether it actively fosters the conditions that sustain it.
When fraud moves at machine speed, your defense can’t move at human speed
As fraud moves at machine speed, Gemini Enterprise for Financial Services solution helps banks industrialize defenses with governed AI agents, faster investigations, and human-led decisions. The post When fraud moves at machine speed, your defense can’t move at human speed appeared first on Capgemini .
Welcome Back, Peter Kim: Forrester’s VP, Principal Analyst Covering The AI-Enabled B2C Marketing Org
One of the top questions we get from Forrester’s B2C marketing clients is, “How should I restructure my marketing org?” And to be honest, that’s a loaded question, as it assumes that the org chart is the problem. (Spoiler: Most often, it’s not.) But AI is already changing how marketing gets done, who does it, […]
More Than Strategy: Six Disciplines That Turn Transformation Into Measurable Value
Executive Insights Strategy More Than Strategy: Six Disciplines That Turn Transformation Into Measurable Value September 4, 2026 Share this content Jean-Philippe Grosmaitre Tom Marshall Key takeaways More than 70% of transformations fail or fall short - rarely because the strategy is wrong, but because execution cannot keep pace with ambition. The root causes are predictable and cluster around six execution disciplines that strategy alone does not provide. Successful transformations combine strategic ambition with a fact-based value baseline, an investor’s view of value, operational realism, e
Meet The Winners Of The 2026 B2B Awards And Hear Their Stories Live At B2B Forum EMEA
In London, we’ll celebrate two organizations that have raised the bar for how to operate, collaborate, and grow. Get a preview of their stories and join us later this month to learn more.
AI Can Rewrite Code, But It Cannot Recover Intent
For decades, critical applications have accumulated business rules, integrations, workarounds, and dependencies faster than organizations could document them. Documentation is incomplete, the original developers have moved on, and application specialists are retiring - taking their with critical institutional knowledge with them. The result is a business problem disguised as a technology challenge. Modernization teams encounter […]
Our sustainable IT journey towards net zero
Sustainable IT is no longer just an environmental objective. At Capgemini, it has become a catalyst for modernization, helping reduce IT-related carbon emissions by 45% since 2021 while improving efficiency, simplifying technology landscapes, and supporting our Net Zero ambitions. The post Our sustainable IT journey towards net zero appeared first on Capgemini .
Scaling agentic AI for autonomy
Enterprises are moving from task automation to autonomous AI agents that deliver measurable business value through secure governance, human oversight, and scalable innovation. The post Scaling agentic AI for autonomy appeared first on Capgemini .
AEO Will Be Won With Solutions That Provide Intelligence, Orchestration, And Outcomes
Answer engines such as ChatGPT, AI Mode, and Claude mediate brand growth. They institutionalize word of mouth, determine consideration sets, and increasingly monetize. Marketers eager to influence how answer engines perceive their brands are rushing to enact answer engine optimization (AEO) best practices, connect roles critical to AEO, and mature AEO competencies. As they do, […]
Why Smart Workday Buyers Negotiate Beyond The Subscription
Many organizations still approach Workday negotiations as a software procurement exercise focused on maximizing discounts. That mindset misses where the real commercial risks and opportunities reside. As Workday expands its platform footprint, AI capabilities, and commercial models, buyers are making decisions that will influence costs, flexibility, and negotiating leverage long after the initial contract is […]
Rohit Mittal
Rohit Mittal Contact close Connect with Rohit Mittal on LinkedIn Highlights Rohit Mittal is a Partner in L.E.K. Consulting's Energy & Environment practice, based in Houston. He advises energy companies, infrastructure businesses and private equity investors on growth strategy, investment decisions and business transformation, helping clients improve performance and create long-term value. Rohit’s work spans the investment lifecycle, with an emphasis on post-acquisition performance improvement and transformation. He works across oil and gas, power and utilities, renewable energy, transporta
Europe on the move: A conversation with Boerse Stuttgart Group’s CEO
With 160 years of experience, Boerse Stuttgart Group is Europe's sixth-largest exchange group, helping position Europe for the future through digital, blockchain innovation, and financial infrastructure.
How AI Is Redrawing the Content Production Value Chain
Executive Insights Media & Entertainment How AI Is Redrawing the Content Production Value Chain September 1, 2026 Share this content Alex Evans Jeff Kaloski Key takeaways Demand for film and television remains strong, but rising sports rights costs, declining linear TV revenue and the push for streaming profitability are putting pressure on content budgets. AI adoption is furthest along in postproduction and localization, where it is already changing the cost, speed and economics of production. Competition is growing over the artificial intelligence (AI) production layer, with AI-na
Asia’s 75-point gap: Moving consumers from retirement angst to action
Asians are worried about retirement but largely underprepared for it. The retirement industry can close the gap between customers’ awareness and action by rethinking traditional approaches to insurance.
AstraZeneca’s Bob Li on the MARS mission to eliminate cancer
Bob Li, AstraZeneca's Global Head of Medical Affairs, Oncology, on why only 7 percent of cancer patients get access to clinical trials, and what decentralized trials, AI, and international collaboration could do to change that within a decade.
Announcing The Inaugural Risk Consulting Services Landscape, Q3 2026
This week, I published The Risk Consulting Services Landscape, Q3 2026 (Forrester clients only). This is our first review of the landscape for risk consulting firms advising risk, compliance, and internal audit leaders. Until the introduction of AI in late 2022, services offered by risk consulting firms had changed little since I hung up my consultant […]
B2C CDPs Enter Their Utility Era: Data Is The Foundation, But Outcomes Drive Investment
The customer data platform (CDP) category is graduating to a new phase. Marketers have unprecedented expectations for data as AI utilization explodes and marketing demands sophisticated insights, personalization, cross-channel execution, and measurability. To power the next generation of tools and customer engagement, marketers expect CDPs to provide more than data transit; they expect data utility. […]
Over and Out
For this final issue of MIT Sloan Management Review, Benjamin Laker and Maria Papacosta offer advice on ending things well. In that spirit, we want to reflect on the impact our editorially independent publication has had in its 67 years. Over the past few months, we’ve been buoyed by many messages and online comments validating […]
What Kind of Chief Purpose Officer Does Your Company Need?
Rob Dobi The Research The authors identified 56 individuals with purpose leadership roles who were representative of a variety of industries, company sizes, and regions. Of the CPOs interviewed, 60% identified as female and 40% as male. They conducted semi-structured interviews online from 2022 to 2025 to explore participants’ role experiences, strategic practices, and key […]
Dethroning Loyalty
Rob Dobi What’s wrong with loyalty? Isn’t it a virtue to display steadfast allegiance to something or someone other than oneself? After all, loyalty has been celebrated as a virtue across many cultures for millennia. As economic headwinds and a tough job market appear to be empowering more authoritarian styles of leadership, it’s a good […]
How Leadership Anxiety Derails Transformation
Rob Dobi The Research This article draws on a four-year ethnographic study of a professional services firm whose leaders initiated a major transformation to reverse declining performance. The research involved nearly 760 hours of observation across leadership and project team meetings, more than 300 interviews, and analyses of internal documents spanning the full life of […]
How Legal MSOs Create Value
Legal Ops and Tech Consulting How Legal MSOs Create Value Share this content Alexa Allen Neil Menzies Management services organizations (MSOs) have opened law firms to private capital. After a busy year of deals, the early debates over structure and regulation are being worked through, but an important question remains: Once a deal closes, what creates value for the investor? An MSO creates value by improving the business functions it takes over from the law firm. It does that by running those functions better than the firm ran them on its own or - on the de novo path described in Part 3 of th
Second Supplement to the Second Report of AlixPartners Restructuring, Inc. as Receiver and Manager of Certain Real Property own
Second Supplement to the Second Report of AlixPartners Restructuring, Inc. as Receiver and Manager of Certain Real Property own cdncases.alixpartners.com
A Compelling Story Can Disarm Even a Skeptical Negotiator
Ivan Diaz/Unsplash Human beings are not good at separating fact from fiction. But surely hard-nosed B2B professionals are different? Our research suggests otherwise. In two experiments with 622 B2B sales professionals, we gave participants a negotiation scenario in which a buyer either lied or told the truth. We then gave half the participants a story […]
Sixth Report of AlixPartners Restructuring, Inc. as Receiver and Manager of 2145499 Ontario Inc. and certain properties of Bara
Sixth Report of AlixPartners Restructuring, Inc. as Receiver and Manager of 2145499 Ontario Inc. and certain properties of Bara KSV Advisory
Stripe Is Acquiring OpenRouter To Control The AI Consumption Layer
On August 19th 2026, Stripe agreed to acquire OpenRouter in a deal valued at more than $7 billion. OpenRouter gives enterprise buyers access to more than 400 AI models through a single interface, so they can compare, select, and switch models without building separate integrations for each provider. This is one of Stripe’s most ambitious […]
Intent Is The New Epicenter Of Agentic Security
Cybersecurity spent decades trying to stop things from happening, identifying them, and then investigating what happened. Agentic AI challenges us with a much more difficult question: What was the system trying to do? Agents don’t just execute instructions. They interpret objectives, select tools, access data, cross systems, and change tactics. In most cases, a user […]
AI Reinvention Is A Race Enterprises Are Still Learning To Run
And it’s a wrap! We just closed two intense weeks shaped by our AI Forums in Singapore and Sydney. The events revealed both the extraordinary momentum behind enterprise AI and the scale of the reinvention still ahead. Across the two cities, we brought together close to 400 business and technology leaders. In the tech track, […]
Enterprise Architects Must Choose: Agentic Runtime Architecture Or Agent Sprawl
Every era of enterprise technology has added a defining layer to the stack. Mainframes gave us the system of record. Client/server gave us applications. The web gave us services and APIs. Cloud gave us elastic infrastructure. Now agentic AI is adding the next layer. Where the application layer executed instructions, the agent layer intercepts business […]
Why Employees With Working-Class Roots Are Better at Getting Their Ideas Heard
Nimble Made/Unsplash Getting manager buy-in for a good idea is harder than it should be. Our research points to a communication style that reliably breaks through this wall - and that is disproportionately exhibited by white-collar employees with working-class origins. We studied how employees present ideas to their managers by conducting a field survey of […]
B2B Will Be The Proving Ground For Agentic Payments
The discussion about agentic payments often starts with consumer shopping. But agentic payments may create value sooner in B2B, where transactions already operate within defined workflows, approval rules, and commercial relationships. Forrester defines B2B agentic payments as: Programmable, policy-governed payment flows in which AI agents act on behalf of businesses to initiate, authorize, execute, and […]
Amid Geopolitical Tensions, How Can Enterprises Drive Innovation Through Globalized Networks While Protecting IP? The Answer Is Innovation Sovereignty!
Innovation leaders partner with startups, universities, and all sorts of technology providers. The logic is obvious: No company can innovate fast enough on its own. Given current geopolitical situations like national protectionism and the AI arms race, there is an uncomfortable question hiding behind every partnership: At what point does collaboration start weakening the very […]
Three Things to Know About Customer Resistance to AI
Microsoft Copilot/Unsplash Companies are betting that AI chatbots will deliver faster and cheaper customer service. But if you’ve ever tried to circumvent a chatbot and get to a human, you’re not alone. Here’s what three recent studies discovered about when customers will and won’t let AI do a human’s job. 1. Customers avoid chatbots for […]
Brazilian Agricultural Cooperatives: A Strategic Outlook on Expansion
Executive Insights Agribusiness Brazilian Agricultural Cooperatives: A Strategic Outlook on Expansion Verticalization, geographic growth and M&A - - pathways for value capture and scale August 31, 2026 Download PDF Share this content Eric Emiliano Bruno Brandi Key takeaways Agricultural cooperatives have gained structural importance in Brazilian agribusiness. Their share of agribusiness GDP nearly doubled, from 8.1% in 2019 to 15.4% in 2024, reflecting above-market growth and a stronger role across the value chain The cooperative model has proven more resilient than traditional resellers. W
Tying Purpose to Performance
Photo courtesy DHL John Pearson has been CEO of DHL Express and on the DHL Group board of management since 2019. He joined the global logistics and courier company in 1986 and has held senior management positions in its divisions in the Middle East, the Asia-Pacific region, the U.S., and Europe. MIT Sloan Management Review […]
Cross-border payments: Out of the commodity trap, into the future
As the current playbook reaches its limits, international payments is transitioning from a stand-alone product to a feature embedded in broader services. Here is how industry players can make the pivot.
Claudeforce: The AI Interface Salesforce Never Built
Salesforce’s Claudeforce announcement ushers in a new era for CRM. This partnership establishes the technical and business connection to embed Sales Cloud data, workflows, and security controls directly into Claude Cowork through Salesforce-hosted MCP servers and plugins (with more Salesforce clouds promised in the future). Sales teams can now work directly within Claude Cowork instead […]
Before You Build An AI-Powered Enterprise, Build Its Human Foundation
Organizations don’t organically mature into effective AI adoption. At CX Forum West, Colleen Fazio explained how companies can build a solid human foundation in which they can ground their AI initiatives.
2026 H1 Enterprise Software Earnings Reveal A New Vendor Power Play
H1 2026 earnings season told the story vendors wanted told: AI attach rates climbing, cloud backlog compounding, and platforms expanding into adjacent workflows. ServiceNow sustained approximately 19% subscription growth while increasing its 2026 AI commitment to $1.5 billion. Salesforce grew Agentforce annual recurring revenue to $1.2 billion, even as core revenue growth slowed into the […]
Before You Build An AI-Powered Enterprise, Build A Human Foundation
Organizations don’t organically mature into effective AI adoption. At CX Forum East, Colleen Fazio explained how companies can build a solid human foundation in which they can ground their AI initiatives.
The Problem With Hotel Connectivity
Travel, Transport & Logistics The Problem With Hotel Connectivity New distribution models are making hotel access easier but premium value harder to deliver August 27, 2026 Share this content Claire Morgan Chuck Reynolds Neil Mittal Hotel distribution is entering a more open, flexible and complicated era. For travel brands, that creates a deceptively simple challenge: Reaching hotel supply may become easier while delivering a consistent customer experience becomes harder. For years, hotel connectivity has been treated largely as an access problem. As distribution models evolve, brands need
Does Your “Agent Governance” End Up Governing Everything But The Agent Itself?
Most enterprises govern the systems around AI agents, not the agents themselves. They control credentials, log tool calls, and route high-risk actions to a human approver. These are useful controls, but they were designed for software that follows instructions. Agents reason at runtime, and that reasoning can turn compliant actions into a noncompliant outcome that […]
Service Providers Are Acquiring Their Way To Relevance And Survival In An AI-Powered World
Service providers from Accenture to Wipro and beyond are on the acquisition march. As Darwinian creatures born to survive, providers have a long history of buying what they need. Today, that means they are buying asset-centric firms to survive AI disruption and gearing up for the complex work of AI transformation. We recently published a […]
Spot New Tech Skills Emerging From the Workforce
Matt Chinworth Across industries, companies are investing unprecedented sums in reskilling programs to prepare employees to use emerging technologies.1 The programs are typically built around forecasts of which skills, such as data literacy, digital fluency, systems thinking, and adaptability, will matter most. Each year, when the forecasts are updated, training courses - and their related […]
Thinking Outside the Farebox
Image Special Report Travel, Transport & Logistics Thinking Outside the Farebox Funding more sustainable transport services in Australia and Aotearoa New Zealand August 27, 2026 Download PDF Share this content Mark Streeting Paul Mountney Public transport systems across Australia are facing increasing funding pressures as operating costs rise faster than fare revenues. At the same time, cost-of-living pressures are limiting the scope for further fare increases, while government budgets remain constrained. These dynamics are widening the gap between passenger fare revenue and the cost of de
Modernizing Market Infrastructure: Defining the Path to a Tokenized Asset Offering
Payments Modernizing Market Infrastructure: Defining the Path to a Tokenized Asset Offering August 26, 2026 Share this content Aaron Byrne Gigi Wong Sara Elinson Mohammed Akuma Firas Kiyasseh Market context: Global finance moves on chain Global financial markets are entering a new phase of modernization. Tokenization is moving beyond isolated pilots as institutional investors show greater interest in always-on markets, faster settlement and digitally native financial products. While digital asset-native firms are gaining scale, maturity and credibility, regulatory developments are strengthenin
Building on AI’s Unfinished Foundation
Brian Stauffer/theispot.com By the ordinary measures of any new technology, the current wave of generative AI has moved fast. By some estimates, about 2.4 billion people worldwide use generative AI platforms each month, and coding agents have changed how software is written. Efforts to commercialize the technology have scaled just as fast. AI coding platform […]
McKinsey’s Fangning Zhang on China’s growing role in life sciences R&D
McKinsey Partner Fangning Zhang discusses what’s driving China’s acceleration in drug discovery, why intense competition is fueling speed and cost efficiency, and what global R&D leaders need to do to build a genuine China strategy.
Basware’s Trustpair Acquisition Extends B2B Fraud Management Coverage
Generative AI (genAI) is changing the economics of B2B fraud. It enables criminals to create convincing supplier communications, impersonate executives, fabricate documents, and personalize business email compromise attacks faster and at lower cost. Agentic AI can push this further by automating multistep activities, such as researching targets, generating messages, and adapting outreach at scale. The […]
Supplement to the Second Report of AlixPartners Restructuring, Inc. as Receiver and Manager of Certain Real Property owned by M
Supplement to the Second Report of AlixPartners Restructuring, Inc. as Receiver and Manager of Certain Real Property owned by M KSV Advisory
It’s Time To Dive Deep Into US Health Insurers’ Brand, CX, And Trust Data
In June, we shared a high-level view of total experience for US health insurers. Since then, we’ve dug deeper into the data to uncover what separates leaders from laggards across brand experience, customer experience (CX), and trust. The result is three new reports that explore the key forces shaping each area and reveal where insurers […]
Meta Settles For $17 Billion In Landmark Social Media Addiction Trial
Two weeks into a landmark case against Meta, a group of attorneys general have announced that they’ve reached a settlement laying the groundwork for significant changes to the way young users experience Meta platforms. Youth Access Will Take An Immediate Hit, But Adults Will See A Gradual Shift The financial penalty is meaningful and doesn’t […]
Can upstream oil and gas produce value from AI’s $230 billion pay zone?
AI could unlock $230 billion for oil and gas and OFSE companies. The challenge is where to concentrate, how to scale, and how to share value when efficiency reduces the activity that many contracts reward.
Security & Risk Leaders: Build Trust, Resilience, And Control In The AI Era At Security & Risk Forum
The security singularity is here. AI is accelerating change faster than traditional security and risk practices can keep up. Learn how to build the trust, governance, resilience, and accountability needed to manage AI-driven risk, prove assurance, and lead confidently in the next era of security and risk.
Ask Sanyin: How Do I Communicate That I’ve Grown and Changed?
Carolyn Geason-Beissel/MIT SMR | Unsplash, Fotos After receiving some challenging feedback about my management style, I’ve done a lot of introspection, taken responsibility, worked with a coach, and I believe I’ve made real changes in how I work with others. But I don’t sense that others’ perceptions have changed accordingly. What else do I need […]
Too Many AI Use Cases, Too Little Impact
Organizations are flooded with AI ideas, pilots, and proofs of concept, yet many struggle to translate them into measurable business outcomes. The problem is not a lack of AI use cases. The problem is prioritization. Learn how to evaluate AI opportunities through the lens of business value, impact, feasibility, and strategic alignment to focus investments where they deliver the greatest return.
Elevating Medical Affairs: Seven Recommendations for High-Performing Biopharma Organizations
Executive Insights Biotech and Pharmaceuticals Elevating Medical Affairs: Seven Recommendations for High-Performing Biopharma Organizations August 24, 2026 Download PDF Share this content Peter Rosenorn Delia Silva Rick Guerra Jenny Mackey Key takeaways Medical Affairs is shifting from a post-approval support function to a critical capability that shapes strategy, evidence, access and stakeholder engagement well before launch. Four forces are driving the shift: more scientifically complex launches, compressed IRA evidence timelines, declining commercial representative access to physician
Develop Your Team’s Social Capital, Not Just Their Skills
Leigh Wells/Ikon Images Leaders may prioritize executing strategy and driving organizational performance, but they are also responsible for developing the next generation of leaders. Traditionally, leadership development has focused heavily on performance - an understandable emphasis, given that leaders themselves are evaluated and rewarded based on execution and results. However, as organizational strategies increasingly rely […]
Blue Lobster Capital Limited, 3284906 Nova Scotia Limited, 333533 Nova Scotia Limited and 4318682 Nova Scotia Limited
Blue Lobster Capital Limited, 3284906 Nova Scotia Limited, 333533 Nova Scotia Limited and 4318682 Nova Scotia Limited cdncases.alixpartners.com
Beyond the copilot: Scaling the agentic product development life cycle
Only a few software teams are seeing real impact from incorporating AI. The key is launching an AI-driven redesign of the entire product development system, rather than just deploying new tools.
Turning AI-Powered Pricing Into Realized Margin in B2B Technology
Executive Insights Technology Turning AI-Powered Pricing Into Realized Margin in B2B Technology August 21, 2026 Share this content Robert Haslehurst Stephen Matthews Vassilis Economides Key takeaways Companies leak margin across every business-to-business (B2B) deal, from prices set below what customers would pay to unbilled usage and old concessions, yet most never see where. Few verticals have more to gain than technology, where relationships span subscription through renewal. Artificial intelligence (AI) now improves pricing at four moments: designing how to charge customers, setting target
What Would You Ask If You Had 20 Minutes With A Technology Analyst?
What would you ask if you had 20 minutes with a Forrester technology analyst? Discover how a one-on-one analyst conversation at Technology & Innovation Forum Central in Austin can help you validate AI priorities, challenge assumptions, and turn big ideas into practical next steps that drive business outcomes.
Fifth Report of AlixPartners Restructuring, Inc. as CCAA Monitor of Paystone Holdings Inc., Paystone Inc., Atom Growth Inc. and
Fifth Report of AlixPartners Restructuring, Inc. as CCAA Monitor of Paystone Holdings Inc., Paystone Inc., Atom Growth Inc. and KSV Advisory
Turn AEGIS Controls Into An Agentic AI Security Stack
Agentic AI creates control, technology, and purchasing problems. Security leaders need to know the controls that they must satisfy, the technologies that can satisfy them, where existing tools already provide coverage, and where a new investment actually fills a gap. Far too often, we see clients conducting that process in reverse order … trying to […]
Matrix Organizations: The When and the How
Organization Design and Effectiveness Matrix Organizations: The When and the How August 18, 2026 Share this content Simon Horan Stephen Wildish Many leaders are quietly questioning their matrix organizations and asking questions such as: “Is mine the right ‘shape’”? “Are dual reports actually working?” “Should I simplify?” These are good questions. Most leaders can point to something in their own matrix organization that is not working as it should. But the diagnosis often misses the mark. Most of what gets labeled a “matrix problem” is not truly about whether the matrix organization is the co
How Japan’s Pharma Companies Are Navigating Corporate Transformation
Life Sciences & Pharma How Japan’s Pharma Companies Are Navigating Corporate Transformation August 20, 2026 Share this content Patrick Branch Video Transcript Auto-scroll Loading transcript... This video explores the corporate transformation challenges facing Japanese pharmaceutical companies amid growing investor scrutiny, activist pressure and evolving governance expectations. It examines how pharma leaders can strengthen performance through disciplined capital allocation, overseas M&A, portfolio optimization, business development and innovative financing strategies. L.E.K. Consultin
Chasing AI Won’t Save You From Ignoring Endpoint Security
The rush to adopt AI and agentic technologies is capturing security leaders’ attention, but it risks overshadowing the controls that stop attacks before they start. Learn why strong endpoint protections remain essential for reducing risk, limiting exploitation paths, and enabling secure AI adoption.
Announcing The Forrester Wave™ For Microsegmentation Solutions, Q3 2026: Not Your Parents’ Access Control Solution
For as long as I’ve been in cybersecurity, we’ve been trying to “adapt to the shifting threat landscape.” More recently, a number of vendors and security leaders alike have told me some version of a joke about how starting a microsegmentation project is a great way to get fired. But this is a market that […]
Algorithms Trap Us in the Familiar. Can They Also Spark Breakthroughs?
Gary Waters/Ikon Images Algorithmic tools promise to democratize access to knowledge and thus spark creativity and innovation, but research we conducted revealed a hidden risk: Those tools may be silently narrowing organizations’ creative potential by suppressing the value of expertise. The fault lies not with the experts but with the hidden architecture of the tools […]
The Next Evolution Of AI Will Rely On Context Layers
The promise of neurosymbolic AI - which combines neural network pattern recognition with rule-based reasoning - will only be possible when underpinned by trusted, governed business context. Context has become a buzzword, with terms like semantics, ontology, semantic layer, knowledge graph, and context layer being used interchangeably. Enterprises need a clearer definition of what they […]
FIRST REPORT OF KPMG INC., IN ITS CAPACITY AS INTERIM RECEIVER OF OCM AUTO FINANCING GROUP LTD. AND OCM AUTO FINANCING FUND LTD.
FIRST REPORT OF KPMG INC., IN ITS CAPACITY AS INTERIM RECEIVER OF OCM AUTO FINANCING GROUP LTD. AND OCM AUTO FINANCING FUND LTD. assets.kpmg.com
The Global Humanoid Robotics Landscape: Technology Evolution, Market Dynamics, Industrial Adoption, and Strategic Outlook (2025-2035) ^ I00320
The Global Humanoid Robotics Landscape: Technology Evolution, Market Dynamics, Industrial Adoption, and Strategic Outlook (2025-2035) ^ I00320 Harvard Business Review
The Capital Connection: Exploring Washington, DC During Security & Risk Forum 2026
Security & Risk Forum 2026 brings security, risk, and resilience leaders to Washington, DC, a city where technology, governance, security, and public trust intersect every day. From iconic landmarks and Smithsonian museums to neighborhood cafes and networking-worthy restaurants, explore what to see and do while you’re in the nation’s capital.
The Five Inclusive Behaviors Board Chairs Overlook
Curt Merlo/theispot.com Many companies around the world have made significant progress in adding a higher proportion of board directors from traditionally underrepresented groups, such as women and people of color. But despite the increased diversity, many boards lag on inclusivity - that is, ensuring that diverse voices are actually heard and that all board members […]
Why Banks Are Underwriting AI Wrong: From Use Case Catalogs to Capital Allocation
Executive Insights Banking Why Banks Are Underwriting AI Wrong: From Use Case Catalogs to Capital Allocation August 19, 2026 Download PDF Share this content Philippe De Backer Zayd Raoof M'hammed Rih Key takeaways Many banks still approach AI through long lists of use cases, leading to fragmented investments, limited reuse and difficulty creating value at scale. AI investments fall into four types: efficiency, revenue, platform and strategic. Each has different levels of risk, return and ways of measuring value. Banks should allocate AI funding across these four types as a portfolio, ref
The Real Promise Of Synthetic Personas Is Better Activation
For years, B2B marketers have invested heavily in buyer personas, interviewing customers, commissioning research, synthesizing insights, documenting motivations, and mapping buying roles. Yet too often, those valuable insights end up buried in PDFs, slide decks, or shared drives, referenced occasionally but rarely used to shape day-to-day decisions. Traditional buyer personas remain essential. They serve as […]
Accelerate Leadership, AI, And IT Excellence Through Forum Special Programs
The most successful technology leaders combine strong peer networks, proven frameworks, and continuous learning to drive results. Technology & Innovation Forum Central’s special programs offer exclusive opportunities to connect with executives, earn certifications, strengthen leadership skills, and invest in the next generation of talent.
Beyond The “SaaSpocalypse”: Introducing The Forrester AI Disruption Model
The 2026 narrative surrounding the “SaaSpocalypse” misses the bigger picture. While most commentary fixates on seat-based revenue compression (predicting that AI agents will kill off software licenses), that’s only one of nine critical disruption factors. As a global research firm that evaluates the entire technology landscape, Forrester has created a data-driven AI Disruption Model. This […]